Find an open area

Place your modem in an open area or a window so the NETPAGE signal can reach you.

Rotate your modem

Sometimes just rotating your home modem will improve signal strength. Use the connection manager to help.

Test your signal strength

If you’re still having trouble please get in touch with us

• Check the signal strength on your NETPAGE device. Check to be sure that you are getting a consistent signal of at least 2 lit LEDs on a NETPAGE Home Modem; or 3 lighted dots on a NETPAGE USB modem.
• Clean up your browser by clearing out your Cache and Temporary files.
• Make certain that your NETPAGE modem is at least 3 feet away from ANY other electronic device (including a NETPAGE Voice Phone adaptor or a router)
• Temporarily disable your Virus protection software and firewalls.(Once you are up and running be sure to turn your virus protection and firewalls back on for optimal security).
• Connect your NETPAGE modem directly to your computer using an Ethernet cord, bypassing all devices such as routers or switches.*

Be sure that there is no other software running on your computer, or in the background (check in lower right corner on Windows computers).

Power down your device for 15 seconds. Turn your computer back on.

*If you were able to get a better connection by Ethernet cord but still want to establish a network with your router, please ensure that it is connected to the NETPAGE network and not another ISP. Also, check with your router manufacturer on specific model numbers and their suggestions for general connectivity improvement.

If you are still unable to resolve your speed issue, please contact us