Optimising my connection
Find an open area
Place your modem in an open area or a window so the NETPAGE signal can reach you.
Rotate your modem
Sometimes just rotating your home modem will improve signal strength. Use the connection manager to help.
Test your signal strength
If you’re still having trouble please get in touch with us
Be sure that there is no other software running on your computer, or in the background (check in lower right corner on Windows computers).
Power down your device for 15 seconds. Turn your computer back on.
*If you were able to get a better connection by Ethernet cord but still want to establish a network with your router, please ensure that it is connected to the NETPAGE network and not another ISP. Also, check with your router manufacturer on specific model numbers and their suggestions for general connectivity improvement.
If you are still unable to resolve your speed issue, please contact us